Gas Safe registered · Boiler Servicing & Repairs
Boiler Servicing & Repairsin North Shields& the North East
Keep your boiler safe, efficient and within warranty with an annual service from Gas Safe engineers, and get faults fixed on any gas appliance by a team customers book year after year.
500+ Checkatrade reviews · 5.0 from 90+ Google reviews
25 years
Experience, ex-British Gas
1,400+
North East customers
500+
Checkatrade reviews
12 months
Workmanship warranty
£5m
Public liability insurance
Overview
What boiler servicing & repairs involve
What it is
A boiler service is a full safety and performance check of your boiler by a Gas Safe engineer: inspecting and cleaning key components, checking the flue and combustion, and confirming it is running safely. Repairs cover diagnosing and fixing faults. We service and repair all gas appliances, not only boilers we have fitted, including gas fires.
Who it's for
It suits every household with a gas boiler, landlords who need annual checks, people whose lease requires a yearly boiler service, and anyone whose boiler is showing a fault code, losing pressure or making unusual noises.
When you need it
Most manufacturers ask for a service every 12 months to keep the warranty valid. Book a repair as soon as you notice no heating or hot water, pressure dropping, leaks, banging or whistling, a yellow flame, or the boiler locking out.
Why use a professional
Gas appliances can produce carbon monoxide if they are not burning correctly, and faults can worsen if left. Only a Gas Safe registered engineer is legally allowed to work on gas appliances. Regular servicing catches small problems before they become breakdowns.
What happens if it's left
The cost of putting it off
Skipping a service or ignoring a small fault tends to lead to bigger bills and a breakdown when you least want one.
Carbon monoxide risk
A poorly burning appliance or blocked flue can produce carbon monoxide, which you cannot see or smell.
Invalid warranty
Many manufacturer warranties require a yearly service; missing one can leave you paying for repairs that would have been covered.
Small faults grow
A slow leak or failing component left alone can damage other parts and turn a simple repair into a replacement.
Wasted gas
A boiler that is out of adjustment burns more fuel for the same heat.
Common mistakes we see
- Only calling an engineer when the boiler stops working completely.
- Repeatedly topping up pressure without finding out why it is dropping.
- Letting an unregistered person work on a gas appliance.
- Forgetting gas fires and other gas appliances need checks too.
Our process
How we do it, step by step
- 01
Booking
Book at a time that suits you: customers often mention how easy it is to arrange.
- 02
Inspection
We check the boiler or appliance visually and confirm the flue, ventilation and pressure.
- 03
Service or diagnosis
For services, we clean and check key components and combustion. For repairs, we trace the fault to its cause.
- 04
Testing
We test safety devices, gas pressure and operation before signing the appliance off.
- 05
Report & advice
We explain what we found and any recommendations honestly, with no pressure to replace.
Why choose us
What you get with Boilertech NE
Safety checked
Gas Safe engineers check combustion, flue and safety devices every visit.
All gas appliances
Boilers and gas fires, whether or not we installed them.
Warranty protected
An annual service helps keep manufacturer warranties valid.
Existing customer priority
Same-day callouts for existing customers, on a best-effort basis.
Respect for your home
Customers mention our engineers are polite, prompt and wear shoe covers.
Ex-British Gas experience
Marc spent 18 years at British Gas before founding Boilertech.
"We use Boilertech for our service and maintenance every year. Easy to book an appointment at a convenient time."
In detail
What a boiler service and repair involve
Knowing what is checked helps you get the most from each visit and spot when something needs attention.
What an annual service covers
A typical service includes a visual inspection, checking the flue and ventilation, examining and cleaning key internal components where required, testing gas pressure and combustion, and checking the controls and safety devices.
Common boiler faults
Frequent issues include loss of pressure, pump or fan failures, diverter valve problems on combis, frozen condensate pipes in cold weather, ignition faults and thermostat or control failures.
Gas fires and other appliances
Gas fires need regular checks just like boilers, especially for flue and ventilation safety. We service and repair all gas appliances.
Landlords and leaseholders
Landlords must have gas appliances checked every year. Some leases also require tenants or owners to service the boiler annually: we regularly carry out these yearly visits.
Repair or replace?
If a boiler is old and the repair is expensive or parts are hard to find, replacing it may be better value. We give you both options honestly so you can decide.
Keeping the system healthy
Sludge in the pipework causes many recurring faults. A powerflush or magnetic filter can protect the boiler and improve heating.
Signs your boiler needs attention
Watch for pressure that keeps dropping on the gauge, the boiler switching itself off, hot water that runs hot then cold, radiators that take much longer to warm up, water under the boiler, unusual noises, or soot marks around the casing. Any smell of gas should be reported straight away to the National Gas Emergency Service before calling an engineer.
Carbon monoxide safety
Every home with a gas appliance should have a working carbon monoxide alarm. A service checks that the appliance is burning correctly and that the flue is clear, which is the most reliable way to reduce the risk of carbon monoxide in the first place.
Servicing across the North East
Many of our servicing customers book with us every year, from North Shields and Whitley Bay to Sunderland and Durham. Because we install, service and repair, we can look after a boiler for its whole life and give advice based on how it has behaved year to year.
FAQs
Boiler Servicing & Repairs: your questions answered
How often should my boiler be serviced?
Once a year is the usual recommendation and is often required by manufacturers to keep the warranty valid.
Do you service boilers you did not install?
Yes. We service and repair all gas appliances, whoever fitted them.
Do you service gas fires?
Yes, gas fires are included in the gas appliances we service and repair.
Do you offer emergency or same-day callouts?
We offer same-day callouts on a best-effort basis for existing customers. Our standard hours are Monday to Friday, 8am–6pm, with weekend work subject to availability.
How much is a boiler service or repair?
We do not publish prices on the site. Call us and we will give you a clear price before any work.
How long does a service take?
A routine service is usually a single visit. Repairs depend on the fault and whether parts need ordering.
Is my boiler worth repairing?
We will tell you honestly. If repairs are likely to keep recurring or parts are unavailable, we will explain replacement options too.
Which areas do you cover?
We cover all NE, SR and DH postcodes and some DL postcodes, including North Shields, Whitley Bay, Newcastle, Gateshead and Sunderland.
What should I do if I smell gas?
Turn off the gas at the meter if it is safe to do so, open windows, avoid using electrical switches and call the National Gas Emergency Service on 0800 111 999 straight away. Once the supply is made safe, we can repair the appliance.
Do you provide landlord gas safety checks?
We service and check all gas appliances, including in rental properties. Call us to arrange a visit that suits you and your tenants.
Book your boiler service or repair
Free, no-obligation quote from a Gas Safe team with 25 years' experience and 1,400+ customers across the North East.
- 500+ Checkatrade reviews
- 12-month warranty on our workmanship
- £5m public liability insurance
Free, no-obligation quote