Gas Safe registered · Air Source Heat Pump Installations
Air Source Heat Pump Installationsin North Shields& the North East
Find out honestly whether a heat pump suits your home, and if it does, have it designed and fitted by an accredited ASHP installer with 25 years of heating experience and a 12-month workmanship warranty.
500+ Checkatrade reviews · 5.0 from 90+ Google reviews
25 years
Experience, ex-British Gas
1,400+
North East customers
500+
Checkatrade reviews
12 months
Workmanship warranty
£5m
Public liability insurance
Overview
What air source heat pump installations involve
What it is
An air source heat pump takes heat from the outside air and uses it to warm your home and hot water, even in cold weather. It runs on electricity rather than burning gas or oil, so it is a lower-carbon way to heat a home. The outdoor unit connects to your radiators or underfloor heating and a hot water cylinder.
Who it's for
Heat pumps suit reasonably well-insulated homes, people looking to move away from gas or oil, and homes off the gas grid. They are also worth considering during major renovations or extensions, when radiators and pipework can be planned around them.
When you need it
Good times to consider one are when your boiler is due for replacement, when you are improving insulation, or when you are off-grid and currently paying for LPG or oil. We will tell you honestly if a high-efficiency boiler is the better choice for your home right now.
Why use a professional
Heat pumps work at lower flow temperatures than boilers, so system design matters more: heat loss, radiator sizing and cylinder choice all affect running costs and comfort. As an accredited ASHP installer, we design the system to suit the property rather than simply fitting a unit.
What happens if it's left
The cost of putting it off
A heat pump that is poorly designed or fitted to an unsuitable home can be expensive to run and leave rooms cold.
Undersized or oversized units
Without a proper assessment of heat loss, the heat pump may struggle in winter or cycle inefficiently.
Radiators too small
Lower flow temperatures mean some radiators may need upgrading to keep rooms warm.
Wrong hot water setup
Heat pumps need a suitable cylinder; a mismatch leads to poor hot water performance.
Unrealistic expectations
Heat pumps heat steadily rather than in short bursts: understanding this avoids disappointment.
Common mistakes we see
- Choosing a heat pump without assessing the home's heat loss.
- Keeping the existing radiators without checking their output at lower temperatures.
- Ignoring insulation improvements that make a heat pump far more effective.
- Using an installer without heat pump accreditation.
Our process
How we do it, step by step
- 01
Suitability visit
We look at insulation, room sizes, existing radiators and where an outdoor unit could go.
- 02
Design & honest advice
We size the system and tell you plainly whether a heat pump or a boiler suits your home better.
- 03
Installation
We fit the outdoor unit, cylinder, controls and any radiator or pipework upgrades needed.
- 04
Commissioning
We set flow temperatures and controls for efficient running and test the system fully.
- 05
Handover & warranty
We explain how to get the best from it, and our 12-month workmanship warranty applies.
Why choose us
What you get with Boilertech NE
Lower-carbon heating
Uses electricity and outside air rather than burning gas or oil.
Accredited installer
ASHP accredited, with 25 years of heating experience behind every design.
Honest suitability advice
We will say if a boiler is the better choice for your home.
Hot water included
Systems designed with a suitable cylinder: we are also G3 certified.
Good for off-grid homes
An alternative for homes currently on LPG or oil.
Workmanship warranty
Our own 12-month warranty on the installation.
In detail
How air source heat pumps work in North East homes
Heat pumps are a different way to heat a home. Understanding the basics helps you decide whether one is right for you.
How they extract heat
A refrigerant circuit absorbs heat from outdoor air, compresses it to raise its temperature, and transfers it to your heating water. The process continues to work at low outdoor temperatures.
Air-to-water systems
Most domestic heat pumps are air-to-water, feeding radiators or underfloor heating and a hot water cylinder: replacing the role of a boiler.
Radiators and underfloor heating
Heat pumps run most efficiently at lower water temperatures. Underfloor heating is ideal; with radiators, some may need replacing with larger ones.
Hot water cylinders
A heat pump needs a cylinder designed for its lower temperatures, usually with a larger coil. Our G3 certification covers unvented cylinder installation.
Siting the outdoor unit
The outdoor unit needs space and airflow, and its position is considered for noise and access. We assess this during the visit.
Heat pump or boiler?
For some homes, especially draughty older properties without insulation upgrades, a high-efficiency boiler remains more practical for now. We are boiler specialists too, so our advice is not one-sided.
What to expect from the survey
On the visit we look at the size and construction of each room, the level of insulation, the windows, the existing radiators and pipework, and where the outdoor unit and cylinder could go. We also talk about how you use your home and your hot water. From this we can tell you whether a heat pump is a sensible choice, what changes it would need, and how it compares with keeping a high-efficiency gas or LPG boiler.
Insulation first
A heat pump works best when the home holds on to its heat. Loft insulation, cavity wall insulation and draught-proofing all reduce the size of heat pump needed and make it cheaper to run. If improvements would make a big difference, we will say so before you commit.
Running a heat pump day to day
Heat pumps are designed to run steadily at lower temperatures for longer periods, rather than heating the house quickly in short bursts like a boiler. Radiators feel warm rather than hot. Setting the controls for steady running is part of how we commission the system and explain it at handover.
Hybrid thinking
If a heat pump is not right for your home today, planning ahead still helps. When we replace a boiler or radiators, we can size new radiators and pipework so a future switch to a heat pump is easier.
FAQs
Air Source Heat Pump Installations: your questions answered
Is my home suitable for a heat pump?
It depends on insulation, room sizes, radiators and space for an outdoor unit. We assess this on a visit and give honest advice.
How much does a heat pump cost?
Costs vary with the size of the system and any radiator or cylinder upgrades. We give a clear written quote after the survey and do not publish prices.
Will I need new radiators?
Possibly some. Heat pumps run at lower temperatures, so certain rooms may need larger radiators to stay warm.
Do heat pumps work in cold North East winters?
Yes, they continue to extract heat at low outdoor temperatures. Correct sizing for your home is what keeps it comfortable.
Do I need a hot water cylinder?
Yes, a heat pump normally works with a suitable cylinder. We can design and install this.
How long does installation take?
It depends on whether radiators, pipework or a cylinder need upgrading. We confirm timings on your quote.
Are you accredited to install heat pumps?
Yes, we are an accredited air source heat pump installer.
Which areas do you cover?
All NE, SR and DH postcodes and some DL postcodes, including Durham, Darlington, Bishop Auckland and Newcastle.
Can a heat pump replace my gas boiler?
In a suitable home, yes: it can provide both heating and hot water. We assess insulation, radiators and space first and tell you honestly whether it is the right move now.
Do heat pumps need servicing?
Yes, regular maintenance keeps a heat pump running efficiently. We can advise on what your system needs at handover.
Find out if a heat pump suits your home
Free, no-obligation quote from a Gas Safe team with 25 years' experience and 1,400+ customers across the North East.
- 500+ Checkatrade reviews
- 12-month warranty on our workmanship
- £5m public liability insurance
Free, no-obligation quote